From EPSA - European Public Sector Award

Award type: Award | Nominee | Diploma or Best practice award | Submission

ProjectsCountryOrganisationAward yearLevel of governmentSectorType of activityShort english description
Deaf HelpPolandWarmian-Mazurian Voivodeship Office2017Regional levelotherThere is no doubt that in recent years Poland has taken an important step towards fully integrating people with hearing impairment. This is a milestone for the adoption of the Sign Language Act and other forms of communication, the main goal of which is to provide an adequate level of support for people with hearing impairment and to help overcome barriers to communication with public institutions, emergency services and health care institutions. This law is also the first widely accepted legal act in Poland, which explicitly emphasises the law of the deaf and hard of hearing to communicate through freely chosen means of non-verbal communication. At the same time, a new opening for the realisation of the rights of people with disabilities, including deaf people, is a change in the telecommunications law resulting from the new obligations of providing telephone services
Smart Specialisation PlatformSpainUnit B3 Territorial Development, Joint Research Centre, European Commission2017National levelScience, research, innovationPublic administrations at regional and national level in Europe must deal with a conundrum of expectations and realities in times of turbulent economic and technological change and the pressing need to address societal challenges with limited resources. The European Commission has a powerful instrument to tackle these challenges: the Cohesion Policy supporting regional development in cooperation with regional administrations.
Alba Iulia Smart City 2018RomaniaMunicipality of Alba Iulia2017Local levelPublic administration, modernisation, institutional affairs, reformAlba Iulia - The city where the Future was born Alba Iulia (Romania) always managed to be a pioneer of things, since the beginning of its existence. In the field of smart city projects, Alba Iulia is being appreciated at national level for the urban development and for the strong and efficient partnerships developed over the years. Until now, not only the partnerships of the municipality of Alba Iulia with companies are innovative in the experience of the municipality, during the years Alba Iulia managed to become the first city in Central and Eastern Europe signing a contract with the World Bank (the WB usually works with governments not with cities) and also in assessing its financial capacities with Moody’s Rating Agency, one of the top 3 Rating Agencies in the world. According to the World Bank, Alba Iulia as County Capital ranks first in attracting EU funding/capita, which makes the city attractive and credible for potential partners all over the world.
From eGovernment to eGovernance in the Metropolitan Area of BariItalyMunicipality of Bari2017Local levelPublic administration, modernisation, institutional affairs, reformThis case presents an eGovernment framework for application cooperation of Public Administrations in the Metropolitan Area of the City of Bari, able to supply new added-value services tailored to citizens’ and business needs and useful for the monitoring of the urban context. The idea is to develop a network across the Municipalities of the Metropolitan Area of Bari in order to share standards, technological infrastructures and digital services as the basic requirements for the public services realisation and for the analysis of territorial dynamics by processing and modelling huge amount of data in a distributed and heterogeneous content environment.
StartWien - Getting a head start in ViennaAustriaCity of Vienna Municipal Deartment 17-Integration and Diversity2017Local levelotherImmigration, asylum, integration, social inclusion, participation
Court Audio Record Labelling System TIXLatviaCourt Administration of the Republic of Latvia2017National levelJustice, police, human rights and securityTIX is a court session audio recording solution, enabling to conveniently prepare clear and interactive court session protocol in PDF format with linked text and audio data.

TIX eases audio recording of court sessions, combining the written information with the audio record in one interactive protocol of PDF format, corresponding with the standard of the industry. The protocol of PDF format consists of the general information of the court session, audio record of the court session and course of the court session, organised pursuant to statements or issues to be adjudicated that are linked with the place in audio record. Preparation of the protocol does not require a lot of time, because the recorder must record only the issues to be adjudicated.

Full information on the course of the court session is provided by audio record. While, the place of interest in the audio record is to be found fast in the interactive protocol by pressing on the relevant issue to be adjudicated.
Police, camera, evidence: London’s cluster randomised controlled trial of Body Worn VideoUnited KingdomCollege of Policing2017Local levelcross-sectoralIn the UK, EU and the US, police use of Body Worn Video (BWV) had been increasing, but despite the growing popularity of BWV there is much to be learnt regarding its effectiveness. The project tested the implementation of BWV in UK’s largest police force, the Metropolitan Police Service (MPS) via a cluster randomised controlled trial (RCT).
The Sarpsborg ModelNorwaySarpsborg Municipality2017otherPrevention of Intergenerational Transmission - Act Now!

The Sarpsborg Model - a new method developed to prevent the intergenerational transmission of substance abuse problems and mental health conditions.

The method is all about acting now and not waiting for the symptoms to appear. The mental health services in the municipality of Sarpsborg in Norway often saw that children developed the same problems as their parents. In 2013 a new method was developed in order to prevent that the children inherited their parents’ problems. These new measures presented treatment and prevention simultaneously. The method is called the Sarpsborg Model. Mental health conditions in the population is one of society’s greatest health challenges, thus, preventive measures are essential and may contribute to equalise the social differences in health.
Standard Business ReportingNetherlandsLogius2017National levelPublic administration, modernisation, institutional affairs, reformBefore the introduction of the digital reporting framework Standard Business Reporting (SBR), companies were asked by various government agencies to deliver the same information in multiple ways. For the same data definitions, different data sets were used. This created for businesses a situation of unnecessary administrative burden, extra costs and frustration. For government agencies, it created a situation of not fully transparent, reliable or comparable data. For society, it resulted in a situation where tax money was spent on time-consuming, manual administrative processes instead of the core activities of the government. The Dutch government has implemented SBR in close cooperation with private stakeholders.
Asker WelfareLabNorwayAsker Municipality2017Local levelPublic administration, modernisation, institutional affairs, reformAsker WelfareLab is a concept for service delivery, solely centered on the citizen, in which all relevant municipal services, together with external partners of collaboration, invest together, aiming to raise the living standards, thereby bettering the quality of life of each individual and family in the program. The municipal part of the investment is closely monitored through a new form of reporting, focusing on the realisation of benefits.
Destination BarcelonaSpainBarcelona Provincial Council2017Local levelEconomic affairs, competition, SMEThe Destination Barcelona project came about as a result of the tourism policies of the last 20 years that have favoured a process of extending tourism across the region as part of a strategy of territorial rebalancing and socioeconomic development and the influence of the overwhelming success of the city of Barcelona as a tourist destination.
Maps of Healthcare NeedsPolandMinistry of Health of the Republic of Poland2017National levelotherPolish government authorities, providers and patients complained that there is no system-wide approach to healthcare provision. As major drawbacks of the system, they have been regularly pointing out the lack of reliable and up- to-date information on how certain areas operate and the fact that decisions regarding these areas were made without the thorough analysis of needs and capabilities. To address these concerns the Department of Analyses and Strategy of the Polish Ministry of Health decided to develop Maps of Healthcare Needs aiming to analyse the current state of the Polish healthcare system and define future needs.
Gardens of CascaisPortugalCascais Municipality2017Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryCommunity gardens are spaces for socialising, leisure and learning, with a strong socio and cultural potential and will increase the quality of life of its users. They are an integral part of the Ecological ecosystem of the county, and are located in parks and green spaces of leisure, bringing a new use to the public space, where different generations can live together.
ACCESS-Toulouse: Alliance for Children’s Citizenship and Education based on Social diversity towards SuccessFranceToulouse City Council2017Local levelEducation (higher and lower), training and learningThe Toulouse City Council (TCC) is a recognised municipality in France in the field of education, since municipal decision of June 2001 of creating in each municipal school one leisure and educative centre associated to the school (CLAE).
Crime Reduction ToolkitUnited KingdomUK College of Policing2017National levelScience, research, innovationThe Crime Reduction Toolkit has been created by the College of Policing. The College of Policing was established in 2012 as the professional body for all those working in policing and is part of a new network of What Works Centres established by the UK Government. The role of the What Works Centres is to improve outcomes for citizens by enabling decision making, at every level, to be based on the best available research evidence. Developed in partnership with a consortium of eight universities, led by University College London, the Crime Reduction Toolkit is one of the College’s central products and was launched in 2015. It is an online tool which provides easy access to the best available research evidence on the effectiveness, or not, of interventions to reduce crime.
Skills PanoramaGreeceCedefop - European Centre for the Development of Vocational Training2017National levelEmployment, labour related affairs and gender equalityThe Skills Panorama is a unique online platform that offers a single entry point to information on labour markets and skill needs in the EU. It aims to inform decisions on education, training and employment. The Skills Panorama is an initiative of the European Commission. Because of its expertise and extensive research and analysis on labour market and skill needs, Cedefop (the European Centre for the Development of Vocational Training) was tasked with its development.
Paid in WastePortugalJunta Frequesia Campolie2017Local levelPublic administration, modernisation, institutional affairs, reformPago em Lixo is a project launched by the Campolide Parish Council in 2016, as part of its strategy to drive local sustainable development. Recognising that local authorities have an important role to play in promoting the overall wellbeing of its communities, the Campolide Parish Council implemented Pago em Lixo to incentivise residents to adopt positive patterns of behaviour in dealing with household waste, energise the local economy, and strengthen community relations.
Home Refurbishment ProgrammeSpainBarcelona Provincial Council, Social Welfare Department2015Local levelotherThe Barcelona Provincial Council is an intermediate local authority with the aim to ensure the provision of municipal services and to support the work of local government. With around 5.5 million inhabitants, the province of Barcelona is divided into 311, mainly small and medium-sized, municipalities. Through its Area of Service for Citizens, Barcelona Provincial Council helps ensure welfare, quality of life and social cohesion at the local level. Among the services for the elderly, priority is given to those that help people live with greater independence in their own homes
The Wasps – Employment Opportunity for Persons with DisabilitiesIcelandMunicpality of Hafnafjordur2015Local levelEducation (higher and lower), training and learningSocial inclusion, persons with disabilities, innovation, employment, education, training
SIRCA-Plan for simplifying and reducing administrative burdensSpainGeneralitad Valenciana (GVA)2011Regional levelPublic administration, modernisation, institutional affairs, reform‘SIRCA Plan’, under the Innovation and Modernisation Plan Administration Governance 2013 and Valencia, with a time span covering the period 2010- 2012, is one of the pillars upon which rests the commitment to modernise the administration of the Valencian Government for the benefit of citizens and businesses.
Success at last - the struggle against dog waste in the city of ViennaAustriaVienna City Administration2011Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThe ‘Waste Watchers’, a mobile task force, has been established to make sure that Vienna is kept clean.
Better access to advance payments for the beneficiaries of the polish operational programme innovative economy 2007-2013PolandMinistry of Economy2011National levelEconomic affairs, competition, SMEThe amendment allowed more Beneficiaries of the Operational Programme Innovative Economy to be paid in advance. This, in turn translated into an increase of their financial liquidity, which is crucial for the implementation of projects particularly during the period of turndown in the world and Polish economy.
I reggiani per esempio / people from reggio emilia, for exampleItalyMunicipality of Reggio Emilia2011Local levelotherThis programme aims to promote citizens’ participation in public life, with a view to the community and active citizenship, preventing forms of isolation and generating new possibilities of social inclusion.
Bringing administration closer to citizen - Audiences' programme - The county council from your neighbourhood/village/houseRomaniaCluj County Council2011Local levelThis new programme was initiated with the aim of gaining a better understanding of the specific problems affecting each individual belonging to the community, and to help citizens to solve their problems.
Creation of new social infrastructure and Up-to-Date service system of slavutych under conditions of early shutdown of chernobyl NPPUkraineExecutive Committee of Slavutych Town Council2011Local levelRegional policy and development, decentralisationIncluding: Retention and development of social infrastructure of the town; Creation of conditions for gradual improvement of life quality and income level increase of the population, assurance of social protection for disadvantaged and vulnerable citizens; Creation of new work places by means of attracting investments into town’s economy; Assistance to business development under financial-economic crisis conditions; and Unconditional financial provision for protected budget items
Sysper2BelgiumEuropean Commission Informatics Directorate-General2011EU institutionsPublic administration, modernisation, institutional affairs, reform‘Sysper2’ is in this context a cornerstone for staff empowerment, administrative simplification and HR professionalisation in the European Commission.
European subjectSpainRegional Vice Ministry for European Affairs2011Regional levelEducation (higher and lower), training and learningThis initiative focuses on the development of a specific European subject, ‘European Union: Organisation and Operation’, aiming to accentuate the Union’s principles and performance by informing students about its work and the consequences and benefits of it.
Actions against economic crisisItalyProvincial Administration of Siracusa2011Regional levelEconomic affairs, competition, SMEIt is a self-governing autonomous local government, halfway between a city and a region.
Measuring local units' transparency and accountability - The Croatian open local budget indexCroatiaInstitute of Public Finance2011National levelScience, research, innovationThe goal was to investigate the disclosure of budget information by local units, as well as the openness of local units to the public.
ARPIABelgiumMunicipality of Herzele2011Local levelSports, youth, culture and artThe concept of the project was sharpened through discussions and resulted in the boldly stated: Art with Landscape. During the summer, lots of activities were organised to enlarge the impact of the works of art and to connect them with performance, music, lectures, science, etc. in order to stay contemporary, alive and sometimes even kicking!
BQC - Benchmarking quality circles for local public servicesSpainDiputació de Barcelona2011Local levelPublic administration, modernisation, institutional affairs, reformThe Benchmarking Quality Circles for Local Public Services are an innovative managerial tool involving a comparison of local public services using performance indicators in order to improve the efficiency, effectiveness and quality of the management and standard of public services in municipalities.
Petrol stations geoportal - An example of open data in eGovernment for empowering citizensSpainMinistry of Industry, Tourism and Trade2011National levelEconomic affairs, competition, SMEThe project is based on the ideas of web 2.0 trying to offer users information in an attractive way.
Delivering better services for citizens through improved efficiency and collaborationUnited KingdomDepartment for Education2011National levelEducation (higher and lower), training and learningIWP has been designed to support the educational mission of the DfE and similar agencies, and was completed in November 2010. It provides integrated information, collaboration and business services to 2500 employees.
Digitale regio kortrijkBelgiumLeiedal2011Local levelother‘Digitale Regio Kortrijk’ is a shared platform for transactions and information in municipal websites.
Talentenwerf / Talent building siteBelgiumCity of Antwerp, WNE – regievzw Werk en Economie2011Local levelEmployment, labour related affairs and gender equalityIt aims to develop a joint sectoral approach to raise the level of people’s skills at a local level.
WebIDM - Flemish platform for federated collaborationBelgiumFlemish Government, entiteit eGovernment en ICT-Beheer2011Regional levelEconomic affairs, competition, SMEThanks to ‘WebIDM’, applications can easily, quickly and securely be made available to different target groups and users, and their corresponding rights can be managed in the same way.
Fair play project - 1st business yearAustriaSteuer- und Zollkoordination der Region Süd, Regionalmanagement2011Regional levelTaxation, customs, financesThe idea is to support new entrepreneurs during the first business year to facilitate them becoming fully compliant partners of the tax and customs administration. Support instead of inspection!
Social shock absorbers 'in derogation' - Regional management in piedmont in 2010ItalyINPS Direzione regionale Piemonte2011Regional levelPublic health and social welfare/affairsAfter specific negotiations with trade unions, firms apply for CIGD to the regional administration, which examines and approves the demands and authorises INPS to pay the benefits to each laid off worker, according to the monthly application forms sent by the employers, stating the number of non-working hours and providing all other useful data.
Increase of the allocation for the action 4.4 of the polish operational programme innovative economy as a ministry of economy' response to negative trends in the economy in the period 2008-2009PolandMinistry of Economy2011National levelEconomic affairs, competition, SMENew investments of high innovative potential. For instance, the Polish Agency for Enterprise Development – Implementing Body of the Action, received several requests from Beneficiaries to postpone starting dates of implementation of their projects and increase their co-financing due to difficult economic situation.
Blended learning in the selection and placement processItalyAgenzia delle Entrate2011National levelEducation (higher and lower), training and learningIn summary, the idea behind the project is to meet the goals of the training period, both in terms of selection and training, reducing costs and experimenting new ways of training.
Mou-te - An integrated platform giving citizens access to public transport informationSpainCatalan Ministry of Territory and Sustainability, Government of Catalonia2011Regional levelTransport and infrastructureThe product allows for incorporation of many more features, such as information on fares, accessibility of stations for people with reduced mobility, etc. ‘Mou-te’ already has a simple mobile platform, but it is currently being reworked and improved to work with the government of Catalonia’s mobile portal.
Partnership for performance through CAFRomaniaPrefecture of Sibiu County2011Local levelPublic administration, modernisation, institutional affairs, reformThis account centralised all the correspondence related to CAF, so that each evaluator received 28 emails containing a link to a form with the sub-criteria which had to be completed.
Optimisation, integration and setting up electronic management of the administrative and information services on recognition of university education and professional qualifications acquired in the countries of the European region and in third countriesBulgariaNational Centre for Information and Documentation2011National levelPublic administration, modernisation, institutional affairs, reformThe improved internal organisation and administrative capacity of NACID as national ENIC-NARIC centre contributed to an increase in quality and speed of service delivery as well as to the prevention of corruption practices through effective application of the ‘Single access point’ principle.
The campaignPolandMinistry of Environment2011National levelEnvironment, climate change, agriculture (incl. food safety) and fishery‘The Campaign’ came in second place in the competition for the most interesting public campaign in the area of environmental protection, organised by the European Environmental Communication Network (Green Spider Network).
Clean neighbourhoodsBelgiumIMOG2011Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThis activity backs the local authorities involved in keeping the neighbourhoods clean and seeing to a tidy and pleasant environment.
One nature - many viewsPolandGDEP2011National levelEnvironment, climate change, agriculture (incl. food safety) and fisheryIt aims to provide one place where all web services concerning the GDEP’s responsibilities are available through the main website.
W! Ladecans, viladecans digital city - Smart citySpainMunicipality of Viladecans2011Local levelEducation (higher and lower), training and learningW!FI is a project that provides free wireless connectivity for all citizens of Viladecans in public facilities, parks and green areas of the city. ‘W!CABLE’ is a network project open to all telecommunication operators to send fibres to the home (FTTH).
On the Spot Firm / empresa na Hora - ENHPortugalInstituto dos Registos e do Notariado, I.P.2011National levelJustice, police, human rights and securityThe initiative makes it possible to create sole quota-holder companies, public limited companies and private limited companies on the spot, in just one office (one-stop office) in a single day (36m). Interested parties no longer have to obtain in advance a certificate of - The geoportal of the swiss confederationSwitzerlandFederal Office of Topography swisstopo2011National levelPublic administration, modernisation, institutional affairs, reform‘’ is the federal government platform that facilitates public access to this spatial data.
Transparent and accessible information - Transparent, accessible and effective administrationBulgariaNational Statistical Institute of Bulgaria2011National levelPublic administration, modernisation, institutional affairs, reformThe overall objective of the project was to enhance the credibility, visibility and awareness of the work of National Statistical Institute among central, regional and municipal administrations and among citizens, and businesses by providing more, better quality and accessible information.
... further results